Are you an experienced administrator, customer service qualified, parts interpreter, or technician looking for a flexible role in a supportive service setting?
We are seeking a Service Advisor to join our Townsville Service team on a permanent part‐time basis.
This role combines customer service, service coordination, parts support and administration, helping ensure our customers receive outstanding service from their initial enquiry through to job completion.
The position is offered at 22.5 hours per week, equivalent to three full working days.
We are flexible in how these hours are worked and can accommodate arrangements across up to five days per week to suit school hours or other personal commitments.
About the Role
As the first point of contact for our service customers, you will play a key role in coordinating service activities, supporting technicians, assisting with parts enquiries and helping keep our workshop operating efficiently.
Working closely with the Service Manager, technicians, customers and internal stakeholders, you will be responsible for a broad range of customer service, administration and service coordination duties.
Key Responsibilities
Managing incoming customer service enquiries via phone and email
Providing customers with product information, service updates and support
Creating, scheduling and coordinating service work orders
Preparing job cards and assisting with technician scheduling
Following up with customers regarding completed service work where requiredPreparing customer quotations in consultation with the Service Manager
Interpreting parts requirements and identifying the correct parts for customer and workshop needs
Assisting customers with parts enquiries and product support
Processing spare parts orders and coordinating supply to customers and technicians
Liaising with suppliers and internal teams to ensure parts availability for scheduled work
Ordering,



receipting and coordinating machinery, spare parts and workshop consumables
Organising transport for machine deliveries and customer collections
Ensuring all work orders are accurately maintained and updated
Assisting with purchase orders, invoicing and completed job cards
Monitoring service workload and assisting to manage workshop capacity and workflow
Processing cash sales, payments and associated documentation
Providing general administrative support to the Service team
Assisting with workshop‐related administrative activities including machine tagging, machine movements and consumable management
Maintaining a robust focus on workplace health, safety and environmental requirements
About You
To be successful in this role, you will be organised, customer‐focused and capable of managing multiple priorities within a busy service environment.
Ideally, you will bring:
Experience in administration, service coordination, customer service or a similar support role
Strong communication and interpersonal skills
A professional and friendly phone manner
Excellent organisational skills and attention to detail
Strong computer skills, particularly within Microsoft Office applications
Sound numeracy and literacy skills
The ability to prioritise tasks and work effectively under pressure
A proactive approach and willingness to support a team environment
The ability to work independently while also contributing to team success




Experience with parts interpretation or spare parts sales would be highly regarded
A mechanical aptitude or technical understanding of equipment and machinery would be advantageous
Experience in a workshop, automotive, agricultural, turf care, construction equipment or related service environment would be highly regarded
Experience with ServiceMax or similar service management systems would be advantageous
What We Offer
Permanent part‐time position
Genuine flexibility around working hours
School‐hours‐friendly scheduling options
Supportive and collaborative team environment
Opportunity to work with a respected industry‐leading brand
Diverse role offering customer service, administration and parts coordination responsibilities
If you're looking for a varied and rewarding role where you can utilise your customer service, administration and parts interpretation skills while enjoying genuine work‐life balance, we'd love to hear from you.
Only shortlisted candidates will be contacted.
With roots dating back to ****, The Toro Company was built on a tradition of quality and caring relationships.
Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions.
Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.
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📌 Service Advisor (Townsville)
🏢 The Toro
📍 Townsville