We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.
Are you ready to be an important part of this ever-transformational journey?
About the Role
We are seeking a highly skilled
Senior ServiceNow ITOM Technical Consultant
to design, implement, and optimize enterprise-scale ITOM solutions on the ServiceNow platform. This role will focus on Discovery, Service Mapping, CMDB, and CSDM while partnering with customers, architects, and business stakeholders to improve service visibility and operational excellence.
Key Responsibilities
Implement ServiceNow ITOM solutions including Discovery, Service Mapping, CMDB, Service Graph Connectors, and Cloud Discovery
Configure MID Servers and troubleshoot Discovery-related issues
Design and optimize Discovery schedules, patterns, and Service Mapping solutions
Drive CMDB governance, data quality improvements, and CSDM adoption




Develop technical designs and implementation plans
Configure integrations using REST/SOAP APIs and IntegrationHub
Support deployments, upgrades, UAT, and hypercare activities
Provide technical leadership and mentor junior consultants
Mandatory Skills
ServiceNow Discovery
ServiceNow Service Mapping
CMDB Implementation
CSDM Framework
MID Server Configuration
Pattern-Based Discovery
Service Graph Connectors
REST/SOAP Integrations
IntegrationHub
Preferred Skills
Event Management
AWS, Azure, or GCP Integrations
ITOM Visibility & ITOM Health
Certifications
Mandatory
ServiceNow Certified System Administrator (CSA)
Strongly Preferred
CIS Discovery
CIS Service Mapping
Nice to Have
ITIL V4 Foundation
ServiceNow Certified Application Developer (CAD)
ServiceNow ITOM Micro Certifications
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment,



promoting a valuable work-life integration and real flexibility.
We offer comprehensive benefits for all employees.
We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.
Candidate Data Privacy Notice | HCL Technologies
We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: . This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice".
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📌 Senior Servicenow Itom Consultant - Discovery, Service Mapping & Cmdb (Sydney)
🏢 HCLTech - Australia and New Zealand
📍 Sydney