ICT Service Desk Officer (Contract - Immediate Start)
Are you a friendly, tech-savvy problem solver who enjoys helping people? We're looking for an
ICT Service Desk Officer
to join a well-regarded school environment, providing hands-on support to students (K-12) and staff.
This is a fantastic opportunity to step into a fast-paced, supportive ICT team with the potential to transition into a permanent role.
About the Role
As the frontline of the ICT team, you'll be the go-to person for technical support - resolving issues, guiding users, and ensuring smooth day-to-day technology operations across the school.
Key Responsibilities
Service Desk Support
Provide friendly, patient, and qualified first point of contact for ICT support
Troubleshoot and resolve Level 1 & 2 issues across hardware, software, networks, and internet
Log, track, and manage support tickets through to resolution
Escalate complex issues when required
Keep users informed with clear and timely communication
Support third-party applications and systems
General ICT Support
Assist with system administration (servers, cloud platforms, Active Directory)
Deploy, configure, and maintain devices (PCs, laptops, mobile devices, peripherals)




Manage asset registers and equipment lifecycle
Support IP telephony systems
Assist with IT projects, upgrades, and new system rollouts
Collaboration & Communication
Build strong relationships with staff, students, and the wider school community
Work collaboratively within the ICT team to solve problems and improve services
Professional & Compliance Responsibilities
Maintain up-to-date technical knowledge
Follow child safety, privacy, and WHS policies
Act with professionalism, discretion, and integrity at all times
About You
Experience in an ICT support or service desk role (Level 1/2)
School/education experience a huge plus together with Working with Children Check
Strong troubleshooting skills across hardware, software, and networks
Excellent communication skills with a friendly, patient approach
Ability to prioritise, multitask, and work in a fast-paced environment
Experience with Active Directory, Office 365, and device deployment (desirable)
Why Apply?
Immediate start
Supportive and collaborative team environment
Opportunity to gain experience in a leading school setting
Potential for a longer term role
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📌 Ict Service Desk Officer (Contract - Immediate Start) (Sydney)
🏢 Active Recruitment
📍 Sydney