This is a varied position combining customer care, administration, and hands on operational work. A role where profound connections and exceptional customer service truly matter.
Key responsibilities
Learn the process from end to end
Answer telephone calls and emails with explicit empathic communication
Build rapport and professional relationships with stakeholders
Handle deceased pets in a caring professional manner
Perform data entry and records management using computer technology
Support crematorium and workflow
Maintain a clean professional and respectful environment
About you
Ability to work both independently and part of a team
High attention to detail and organisational skills
Comfortable working in an environment handling deceased pets
Ability to handle sensitive situations with compassion and professionalism
Excellent communication and customer service skills
Physically fit with ability to lift
Current driving licence with ability to drive on a regular basis
Meaningful work supporting families and their beloved pets during difficult life moments
#J-*****-Ljbffr