Ability Options provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. We operate services to support people with disabilities and those whose lives are changed as a result of accidents, unemployment and disadvantage.
We are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability.
Inclusive Employment Australia (IEA) is a program that aims to provide specialist support to people living with disabilities seeking employment.
Make a difference every day
Do you enjoy helping people, building relationships and finding solutions?
We're looking for a diversity recruitment specialist to join our team. This is a people-focused role where you'll support customers to build their confidence, reverse market and explore opportunities and step into employment.
You don't need to have worked in employment services before. If you have great customer service skills, a positive attitude and genuinely enjoy helping people, we'd love to hear from you.
You could come from a background in retail, hospitality, administration, call centres, sales, community services or customer service. What's most important to us is your ability to connect with people, listen to their needs and support them to achieve their goals.
The Role
Location: Ashfield, Redfern and Leichhardt NSW (some travel may be required across the region)
Remuneration: $76,160 Package and up to $15,900 in NFP Salary Packaging
What you'll be doing
As a Diversity Recruitment Specialist, you'll work closely with customers, and employers to understand what they want to achieve and help them take the next steps.




Your day-to-day work will include:
Building positive and supportive relationships with customers and employers
Getting to know each customer's goals, strengths and interests
Helping customers identify opportunities and take steps towards employment
Providing encouragement, guidance and practical support
Connecting with local businesses and employers to explore opportunities
Supporting customers to prepare for work and feel confident in their abilities
Keeping customer information and records up to date
Working with your team and other organisations to achieve positive outcomes
Helping create a welcoming and positive customer experience
You'll work with a diverse range of people, so every day will be different. You'll need to be comfortable having conversations with people from all walks of life, building trust and helping them work through challenges.
What we're looking for
We're looking for someone who:
Enjoys helping people and providing great customer service
Is a confident and friendly communicator
Can build rapport and positive relationships with different people
Is motivated, organized and comfortable working towards goals
Has a positive and resilient attitude
Is comfortable using computers and completing administration work
Enjoys working as part of a team while also being able to work independently
Is willing to learn and develop new skills




Has a Working with Children Check and Police Check (or is willing to obtain)
Has a current Driver's Licence (minimum P2)
Has Comprehensive Car Insurance and Motor Vehicle Registration
Previous experience in disability, employment or community services is highly regarded, but not essential.
Experience in customer service, retail, hospitality, administration, sales, call centres, community services or similar roles will be highly regarded.
What matters most is your attitude, your people skills and your desire to make a difference.
Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.
In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, versatile work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.
If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!
Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender including those who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.
Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.
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📌 Diversity Recruitment Specialist (Sydney)
🏢 Ability Options
📍 Sydney