Byron Bay Coffee Company is seeking an energetic, organised and customer-focused individual to join our team in the full-time position of Client Services & Office Coordinator. This is a versatile, in office position based at our Newrybar roastery and plays an important role in keeping our day-to-day office and client operations running smoothly. You will be one of the first points of contact for our wholesale, café and online customers, assisting with orders, account enquiries, equipment servicing coordination and general customer support. You will also take ownership of several key administrative functions including accounts receivable, supplier invoice management and our online ordering and business systems.
Key responsibilities
Being a first point of contact for customers via phone, email and front of house
Receiving, processing and coordinating customer orders
Responding to general customer and account enquiries
Managing accounts receivable and customer account administration
Managing supplier invoices, including processing through Xero and confirming goods have been received
Managing and maintaining key online platforms and systems, including Ordermentum
Coordinating equipment service bookings and customer service requirements with our technical and coffee teams
Supporting general client account management and maintaining strong customer relationships
Processing and managing online orders
Working closely with our production and dispatch team to ensure customer requirements are communicated and coordinated
About you
A minimum of 2 years' experience in administration,



client services, office coordination or a similar role
Previous café, barista, roastery or coffee industry experience strongly preferred
Excellent customer service and relationship-building skills
Strong administrative and organisational capabilities
Experience with accounts receivable and general accounts administration
Confidence working with accounting, e-commerce and online ordering systems - experience with Xero, Ordermentum and Shopify would be highly regarded
Excellent verbal and written communication skills
Strong attention to detail and the ability to work to deadlines
This is a permanent, ongoing role requiring a minimum commitment of 12+ months
Must hold unrestricted work rights in Australia
About us
Byron Bay Coffee Company is a family owned and operated business specialising in roasting and blending gourmet coffee and associated products. Established in ****, the company has grown to a well-known, successful brand operating in the Byron Bay hinterland in the Northern Rivers of Current South Wales supplying cafes and retail outlets across Australia. In our 35 years of operating, we have developed a dynamic and growing environment that thrives on continuous improvement. Our company culture focuses on teamwork and communication in a fun, professional manner.
Above-award hourly rate
Full training across our systems, products and processes
Barista-made coffee
A varied role within an established local coffee business
A friendly, down-to-earth team environment
#J-*****-Ljbffr

📌 Client Services & Office Coordinator (New South Wales)
🏢 Byron Bay Coffee
📍 New South Wales