Are you an experienced Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?
If so, you may be exactly who we're looking for.
My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for - supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.
About the Role
As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, up-to-date solutions.
This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities
Work actively on the helpdesk & (when needed) on client site




Problem Solve all IT hardware & software issues for external clients
Configure and support Routers, firewalls, switches, access points
About You
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You'll ideally have:
1+ years' IT Support / Helpdesk Support experience within an MSP environment (Ideally)
Proven expertise in M365 ecosystem support
Active Directory & Exchange Support
What We Offer
Ongoing training and certification support
A close-knit team with a strong culture of collaboration and excellence
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🏢 Pulse IT Recruitment
📍 Western Australia