This is a permanent full-time position commencing ASAP
The Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for the assessment and management of complaints in accordance with the Complaints and Notifications Policy. The Directorate oversees investigations into staff disciplinary matters, conducts reviews into child deaths and serious incidents, and monitors compliance with Working with Children Check requirements for departmental employees.
The Directorate promotes a strong culture of integrity by providing education, training, and support that upholds high standards of conduct. It focuses on effective complaint resolution, child safety, and reducing the risk of serious misconduct, including fraud and corruption, by investigating allegations of staff conduct in line with the Public Sector Management Act ****, the department's Code of Conduct, and relevant policy frameworks and instructions from the Public Sector Commissioner.
The Role
Complaints Triage Support Officers provide technical advice and support to clients regarding the complaints process. They manage enquiries and complaints by logging, distributing and resolving complaints in a timely manner, including escalation of complaints where appropriate. They are expected to respond to operational enquiries from schools and stakeholder groups and engage with employees, parents and other stakeholders as needed.
In this role, the successful applicant will research and provide information relating to the management and use of the Standards and Integrity Directorate case management systems, ensuring complaints and notifications are recorded, allocated, monitored and resolved in accordance with policies, procedures and relevant legislation. They will also manage the collation and input of data and prepare reports related to the functions of the Standards and Integrity Directorate.



They will need to liaise with and establish effective relationships with various stakeholders, including the Corruption and Crime Commission, WA Police Force, Department of Communities, Teacher Registration Board of Western Australia and the Ombudsman of Western Australia.
The successful applicant will be expected to participate in and contribute to, the analysis of emerging trends and issues relating to the functions of the Standards and Integrity Directorate. They will additionally maintain, monitor and assist in budget preparation and reporting on expenditure. They will provide administrative support to the teams within the Standards and Integrity Directorate, including reviewing and recording correspondence, identifying high priority complaints, scanning documents, verifying records, creating hard-copy and electronic files, and compliance monitoring. They will also provide administrative support associated with recruitment processes.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
12% employer contributed superannuation.
Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home and flexible working hours.
Generous leave entitlements including annual, personal, long service and parental leave
Career development opportunities and study leave/assistance
Access to salary packaging (in accordance with relevant industrial instruments)
Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or,



take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Amanda Cann, Manager Assessments and Complaints on ************** or by emailing
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan ********* for more details.
Eligibility
To work with us, you must:
be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education's Screening Unit before you start.
obtain or hold a current Working with Children Check
complete a declaration prior to employment and annually thereafter disclosing any disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest
provide a statement from previous employer/s with regard to any disciplinary findings
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Applications close: 4.30pm (AWST) on Tuesday, 27 October ****
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📌 Complaints Triage Support Officer (Perth)
🏢 Department of Education, Western Australia
📍 Perth