Junk Specialist Sydney t/a ****-GOT-JUNK? - Ashfield NSW
We are looking for a high-energy Operations Manager for our ****-GOT-JUNK? franchise, Junk Specialist Sydney. You are proactive and self-motivated, with a demonstrated ability to think and plan strategically. Ideally, you have experience across the areas critical to a small business: sales, marketing, administration, operations and human resources.
About the role
We are looking for a high-energy Operations Manager for our ****-GOT-JUNK? franchise, Junk Specialist Sydney. You are proactive and self-motivated, with a demonstrated ability to think and plan strategically. Ideally, you have experience across the areas critical to a small business: sales, marketing, administration, operations and human resources.
What you'll do
Your key responsibilities include (but are not limited to):
Supervising our Truck Team Members and motivating them to achieve the goals you set with the assistance of the GM
Ensuring high-quality execution on all jobs, monitoring post-job customer satisfaction and proactively addressing any issues that arise
Making sure all sales, estimates, job, truck and other operational details are entered accurately and kept up to date in our information systems
Handling office responsibilities, including purchasing supplies and keeping the workspace organised
Completing administrative tasks as required, including payroll and payroll expenses, invoicing, accounts receivable and accounts payable
Completing staffing tasks, including recruiting, hiring, training and staff scheduling
Developing and implementing our local truck-based marketing plan and overseeing its execution
Building and maintaining relationships with customers, realtors, property managers and other service companies in our target markets to increase sales, and measuring the return and effectiveness of these activities
Performing daily truck inspections and making sure trucks are fully outfitted with everything needed to provide our services
Achieving all operational goals




You will also perform the following duties, and make sure the Truck Team Members you supervise perform them too:
Safely removing, transporting and unloading junk, in line with our standard operating procedures and safety guidelines
Providing an exceptional customer experience and keeping a respectful, professional and calm demeanour at all times
Transporting and disposing of junk at authorised deposit facilities
Maintaining and wearing your uniform in accordance with our guidelines, and ensuring all team members are always in appropriate uniform
Performing daily truck inspections, including documenting and correcting deficiencies, and carrying out light maintenance and cleaning when applicable
Operating and maintaining all equipment safely
Making timely call-aheads to customers to ensure on-time arrival for all scheduled leads
Following health and safety guidelines and safe driving practices, as outlined by our standards and in accordance with applicable legal requirements
Completing assigned routes and assisting coworkers when required
Providing every customer with an accurate estimate
Supervising and assisting in the daily fulfilment of scheduled jobs to ensure on-time service
Completing all administrative processing, including on-time cash outs and route journals
Other duties as assigned
Performance factors
Achieve performance metrics
Maintain safety and security
Drive employee development
Drive exceptional customer service
Be an employer of choice
To qualify, you must have
A great attitude and strong multi-tasking and time management skills
3+ years of operations management experience overseeing similar duties to those outlined above
Excellent verbal and written communication skills
A robust desire to help others excel and hit their goals
A valid LR driver's licence or above
Pay and benefits
The role comes with superannuation and bonuses on top of a competitive base salary, plus other incentives. Our business owners are dedicated to helping employees realise and fulfil their potential at work and in life.
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📌 Operations Manager (Sydney)
🏢 Junk Specialist Sydney T/A 1800-Got-Junk?
📍 Sydney