Disability Group Australia Pty Ltd – Gregory Hills NSW
At
The Disability Group
, we do more than provide NDIS services — we help people build better, more independent lives. We're a fast-growing, purpose-driven team delivering Long Term Accommodation, Occupational Therapy reports, in-house supports, and Podiatry to NDIS participants across Australia.
We believe in:
Steadfast accuracy in progression – doing things properly, every time
Embracing agility for success – adapting fast in a changing space
Cultivating empathy for possibility – seeing potential where others don't
If you love connecting with people, enjoy meaningful conversations, and want your work to genuinely matter, you'll feel right at home here.
Clinical Administrator – NDIS Services
Full-Time | $60,000–$65,000 + performance growth - Located in Gregory Hills
We're looking for a
organised, empathetic and detail-orientated person
who thrives on targets, accountability, and closing meaningful outcomes.
At The Disability Group, this role is the heartbeat of our operations. You will be responsible for keeping services running smoothly while supporting both participants and the sales team.
If you enjoy momentum, structure, and measurable results, you'll do well here.
About Us
At
The Disability Group
, we do more than provide NDIS services — we help people build better, more independent lives. We're a fast-growing, purpose-driven team delivering Long Term Accommodation, Occupational Therapy reports, in-house supports, and Podiatry to NDIS participants across Australia.
We believe in:
Steadfast accuracy in progression – doing things properly, every time
Embracing agility for success – adapting fast in a changing space
Cultivating empathy for possibility – seeing potential where others don't
If you love connecting with people, enjoy meaningful conversations, and want your work to genuinely matter,



you'll feel right at home here.
Clinical Administrator – NDIS Services
Full-Time | $60,000–$65,000 + performance growth - Located in Gregory Hills
We're looking for a
organised, empathetic and detail-orientated person
who thrives on targets, accountability, and closing meaningful outcomes.
At The Disability Group, this role is the heartbeat of our operations. You will be responsible for keeping services running smoothly while supporting both participants and the sales team.
If you enjoy momentum, structure, and measurable results, you'll do well here.
What You'll Be Responsible For
Participant Coordination
: welcoming participants, handle inbounded enquiries via phone and email, schedule appointments, and maintain a daily clinical calendar with Occupational Therapists
Clinical Administration
: Manage participants records, prepare billing/invoices, follow up on payments and cancellations
Medical/ Clinical Records
: Assist with formatting reporting and case progress information, referring while ensuring strict data privacy and compliance
Team Collaboration
: Work closely with participants and Occupational Therapist, allied health professionals, Support Coordinators, Plan Managers, participants families and supports, and practice managements to support seamless workflow
Managing support workers
and acting as a key operational contact for day-to-day support matters
Preparing and coordinating support worker rosters to ensure participant supports are delivered as scheduled




Reviewing and managing support worker timesheets to ensure accuracy and compliance with NDIS guidelines
Preparing
weekly stakeholder and participant reports
for internal teams and support coordinators
Managing incoming phone calls and responding to enquiries from participants, families, and support teams
Handling
operational escalations
and resolving issues quickly and professionally
Completing and managing
incident reports
in line with NDIS compliance requirements
Providing calm, empathetic and solution-focused communication when supporting participants, particularly during challenging situations
This Role Is For Someone Who
Demonstrates:
Exceptional attention to detail
Strong organisational and time management skills
High energy
and the ability to adapt quickly
Professional communication and strong phone etiquette
Empathy when working with vulnerable participants
A proactive mindset and robust work ethic
The Challenges
This role requires someone who can:
Manage
high volumes of administrative work while maintaining accuracy
Navigate
complex NDIS plans and funding categories
Respond quickly to
changing participant needs
Manage multiple communication channels simultaneously
Maintain professionalism in a
high responsibility setting
It is a role for someone who takes ownership, solves problems and stays organised under pressure.
What You'll Get
Clear KPIs and expectations from day one
A supportive but performance-driven team with great energy!
Genuine career progression as the organisation scales
Modern office with onsite parking
A role where your results actually matter
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📌 Medical Administrator (Sydney)
🏢 Disability Group Australia
📍 Sydney