As part of our continued growth and commitment to delivering exceptional service to our customers, we're looking for an experienced
HVAC Service Manager
to join our Operations team.
Reporting to the relevant Account Manager, you'll play a key role in leading the day-to-day operations of a team of Team Leaders, Technicians and Subcontractors, supported by dedicated administration and coordination teams.
This role is responsible for managing customer relationships, overseeing workforce planning, rostering and job scheduling, and ensuring service delivery meets contractual obligations and customer expectations. You'll focus on driving operational efficiency, maximising technician productivity, and ensuring work orders are completed and closed within agreed service timeframes.
If you're passionate about customer service, operational excellence and leading high-performing teams within a technical services environment, this is an opportunity to make a significant impact within a growing national organisation.
What You'll Get
Competitive salary package + superannuation + car allowance.
Company mobile phone and equipment.
Ongoing training and professional development opportunities.
Interesting and varied work with strong management support.
Career progression opportunities within a national organisation.
Opportunity to lead a high-performing service team and contribute to business growth.
Desired Skills and Experience
Experience within the HVAC industry or a similar technical service environment.




Solid Microsoft Office skills with the ability to interpret and manage operational reports.
Demonstrated ability to deliver exceptional customer service.
Experience working in a fast-paced, high-volume and KPI-driven environment.
Strong relationship-building and stakeholder management skills.
Ability to maximise technician productivity through effective planning, scheduling and resource allocation.
Commitment to supporting and championing operational processes across service coordination, leadership and field teams.
Strong administrative and organisational skills, including operational reporting and workforce management.
National Police Check and Working With Children Check, or willingness to obtain.
Key Responsibilities
Lead and manage the day-to-day operations of Team Leaders, Technicians and Subcontractors.
Build and maintain robust relationships with customers to ensure a high level of service delivery.
Oversee workforce planning, rostering and scheduling to maximise operational efficiency.
Ensure work orders are completed, managed and closed within contractual service level agreements.
Monitor team performance against key operational and customer service KPIs.




Support and drive operational processes and continuous improvement initiatives.
Work closely with service coordination and administration teams to ensure seamless service delivery.
Review and manage operational reports to identify trends, opportunities and performance outcomes.
Ensure compliance with all company policies, procedures and safety requirements.
Foster a culture of collaboration, accountability and customer focus across the team.
Why Join Exact?
At Precise, we create
safer, smarter, and more sustainable environments
and it all starts with our people.
We've been recognised as a
Great Place to Work
for the past two years, with a culture built on
trust, support, and real career opportunities
.
Founded in Sydney in ****, we now have
500+ technicians, engineers, and service professionals
supporting
700,000+ assets across 18,000+ properties nationwide
. Backed by
GENERAL Industries (formerly Fujitsu General Limited)
, we're continuing to grow rapidly across Australia.
This means
stable work, diverse projects, and real career pathways
, not just another job.
Additional Information
As part of our workplace health and safety requirements, you may be required to complete audiometric testing within your first three months of employment to establish a baseline hearing measure. Testing may be repeated every two years thereafter. All testing will be arranged and funded by the company and will not impact hiring decisions or employment conditions.
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📌 Hvac Service Manager (Brisbane)
🏢 Precise Air Group
📍 Brisbane