An established MSP with more than 25 years in the market combines IT support, cybersecurity, compliance and cyber insurance into a single service. They're looking for an experienced Service Desk Manager to lead their engineering team.
You'll lead six engineers across ANZ and parts of Asia, and the team will grow. It's a fully remote role that combines people leadership with hands-on technical work.
What you'll do
Lead, coach and develop a team of 6 engineers through 1:1s, team meetings and ongoing coaching, and help grow the team as the business expands
Act as the primary escalation point for customers, engineers and vendors
Partner with the Delivery Manager to keep ticket volume on track
Steer vulnerability management across client environments
Represent the technical function in executive and vCIO meetings




Help set technical direction and standards for the team
Position requirements
Proven experience managing or leading a technical service or helpdesk team
Robust hands-on experience across the Microsoft stack, including Microsoft 365 and Azure
Solid networking and security knowledge
Confidence managing escalations with customers, engineers and vendors
Excellent communication and organisational skills
Experience working within the EOS framework is highly regarded
What's on offer
Fully remote work
A growing team you'll help shape
A real say in technical direction and standards
#J-*****-Ljbffr

📌 Service Desk Manager (Newcastle)
🏢 Eagna Consulting
📍 Newcastle