Job Description
n 14th October, ****n
Purpose / Objective:
Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.
Commitment:
Minimum commitment of 6 months
Days and hours required per week:
One day per week (5 hours), Tuesdays / Wednesdays / Fridays
Location:
43 Bedford Street, Newtown
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Duties & Responsibilities
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Warmly welcome all individuals to the Centre as first point of contact and direct to appropriate person / program area
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Respond, navigate and direct enquiries received via telephone, via email or in person at front desk to the right person / program area
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Ensure safety practices are followed at reception; signing in/out, log book etc
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Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries
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Obtain basic details, information and documentation from clients to process a explicit referral for services
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Process, allocate and distribute material aid requests
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General office maintenance and coordination, e.g. ensuring reception and front-of-house are tidy, restock stationery, replenish printing paper etc
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General administration tasks to support clients and workers; printing, scanning, mail distribution,
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Basic housekeeping when required
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Other tasks as needed
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Selection Criteria
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Experience in working with people from various backgrounds and/or cultures
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Experience in administration, reception or customer service
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Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage)
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Ability to work collaboratively with other staff and volunteers
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Flexibility and willingness to take on extra tasks as appropriate
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Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality
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General Conditions
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n All ASC staff and volunteers are required to: n
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Adhere to ASC's vision, purpose and values
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Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies
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Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date
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Comply with Work, Health and Safety systems
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Comply with Incident Management Procedures and emergency protocols
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Demonstrate a respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
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Support a child safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements and willing to provide NSW police check if requested
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How to apply:
To express your interest in this role, please follow the below link. Please attach your resume and a brief blurb (cover letter) about yourself, your motivation and how you meet the selection criteria (found within this position description).n
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📌 Reception Volunteer (Tuesdays /Wednesdays/ Fridays) (Sydney)
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📍 Sydney