About Emerging IT
We're a close-knit managed services provider headquartered in Mulgrave, Melbourne, with offices in North Sydney and Brisbane. Our teams collaborate closely, and we hire people who care about service and customer satisfaction, not just certifications.
About the role
As a Managed Services Technician, you'll help manage and maintain our clients' environments, working closely with our Cyber Security team to address vulnerabilities that affect them. The services you'll support include monitoring, backups, patch management, endpoint protection, email filtering and web filtering.
You'll be exposed to a broad range of technologies and platforms, with a personalised development plan focused on your skills and growth. You'll be allocated services to manage as primary, secondary or tertiary, with opportunities to become a Subject Matter Expert (SME). SMEs are the point of escalation and train other staff in their area.
What you'll be doing
Taking ownership of incidents raised by monitoring systems or clients, following escalation procedures and meeting SLAs for response, planning and resolution
Communicating clearly and professionally with clients throughout
Onboarding services for new and existing clients, and applying changes under existing agreements
Performing daily checks to reach 100% compliance, and carrying out scheduled maintenance
Monitoring and maintaining client environments
Building and maintaining client documentation




Identifying opportunities to improve systems, processes and our product offering
Taking part in scheduled and unscheduled after-hours work and the on-call after-hours roster
What you'll bring
1-2 years in IT and/or at a Managed Service Provider (MSP)
Excellent written and verbal communication skills
High attention to detail and strong time management
The ability to work independently
Demonstrated experience in PowerShell scripting, SQL and other languages
A positive foundation in the Microsoft stack, virtualisation, networking fundamentals, firewalls and routing
A driver's licence
Nice to have
Experience scripting with APIs (REST) and JSON
Aspirations toward Cyber Security governance, risk and compliance
ITIL v4 Foundation experience or understanding
What we offer
A personalised development plan, with support to gain certifications
Broad exposure to different technologies and client environments
A clear path to SME responsibility and beyond
Quarterly check-in meetings and an annual review
Ready for your next step?
If you're a hands‐on technician who enjoys solving problems, supporting clients and learning something new every week, we'd love to hear from you. At Emerging IT you'll join a collaborative team that backs your growth, from your first managed service through to becoming the go‐to expert in your area.
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📌 Managed Services Technician (Melbourne)
🏢 Emerging IT
📍 Melbourne