Port Delivery Agent - Pre, Post & Overlands
Intercruises Shoreside & Port Services – Sydney CBD NSW
Join our Operations & Delivery team as a Port Delivery Agent – Land Programs in Sydney. In this role, you will coordinate the day-to-day operational delivery of our Land Program tours within our cruise ground handling business including pre-cruise, post-cruise and overland programs. You will coordinate supplier bookings, hotel accommodation, transport, tour directors/guides and on-the-ground logistics, while liaising with key stakeholders such as port authorities, cruise line clients and local suppliers to ensure a seamless guest experience.
Key responsibilities
Coordinate end-to-end operational planning for pre-cruise, post-cruise and overland programs
Arrange hotel accommodation allocations, rooming lists, special requests and check-in/out requirements in line with cruise line standards and guest needs
Coordinate transport providers (coaches, transfers, luggage movements) including schedules, pickup points, timings and contingency options for operational changes
Liaise with port authorities, cruise line contacts and local suppliers to align on operational requirements, access, timings and any port-specific constraints
Prepare and distribute operational documentation (itineraries, supplier confirmations, manifests/rooming lists, guide briefs and contact sheets) to internal teams and partners
Monitor delivery and handle day-of operational issues (delays, no-shows, itinerary changes, weather disruptions) by implementing solutions and escalating where required
Capture operational feedback, complete post-program checks and support continuous improvement
Plan and update suppliers on confirmed bookings and send all relevant information ahead of guest arrival




Book Tour Directors and Guides as per requirements for each operational day and ensure all relevant documentation is created and shared
Work closely with the Port Operations Manager by providing all relevant feedback obtained during operation
About you
Have a methodical, organized approach towards the execution of assigned tasks with a high level of accuracy
The ability to use MS Office tools such as Excel, Teams, One Note & Outlook to high standards
Is comfortable leading change and resilient to ambiguity or setbacks
Solve problems independently and/or make suggestions how to improve ways of working
A genuinely helpful, flexible, and professional personality
Excellent communication skills, both verbal and written, in English
The ability to work in Australia for a 6-month, full time role
Previous experience in travel/tourism is advantageous
This job requires travelling to different ports in Australia including weekends
About us
Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be working closely with various cruise lines and their clients in their daily operations around Australia. This is a Sydney based role but may present an chance to travel to some exciting destinations within the country.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise
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📌 Port Delivery Agent - Pre, Post & Overlands (Sydney)
🏢 Intercruises Shoreside & Port Services
📍 Sydney