- Casual opportunity - Service Improvement Program - $***** per hour (HEW 8) + 25% casual loading + 12% super - Enjoy a vibrant on-campus location, close to public transport Shape how research knowledge is captured, curated and reused – and see your work applied at scale In this role, you will design the knowledge environment for Macquarie University's Research Program – the frameworks, taxonomies, repositories, and content that make evidence, methodologies and lessons learned genuinely accessible to researchers, professional staff, industry and community partners. Reporting to the Research Program Manager within Service Improvement, you will work across a program that brings diverse expertise into one place. If you enjoy moving between design and practical delivery – this role offers real scope to make a difference.
About the Role
As Knowledge Specialist – Research Program, you will:
Develop and implement the Research Program Knowledge Management Plan
Build and maintain SharePoint knowledge repositories, knowledge bases, FAQs, templates and guidance materials
Draft, edit, curate and publish knowledge articles, research insights, lessons learned, methodologies and research resources
Gather content from researchers and subject matter experts, translating complex information into accessible, plain-language content
Maintain knowledge article trackers and publication schedules, and monitor milestones, risks, issues and deliverables against knowledge management plans
Conduct content reviews and audits so that knowledge assets remain current, accurate and useful
Test and refine search functionality (AI), keywords, and user experience
Facilitate workshops and stakeholder engagement meetings, as required
Provide training to lift knowledge management capability across the program
Advance continuous improvement and wider adoption of knowledge management practice
About Us
Service Improvement partners across the University to deliver programs that change how our people work. The Research Program brings together researchers and professional staff to generate, translate and apply knowledge – and this role makes certain that knowledge endures well beyond any single project.
About You
You are an experienced knowledge or information management practitioner who is as comfortable analysing content and building knowledge capability. You translate complexity into clarity, you know your way around SharePoint,



and you build credibility quickly with researchers and senior stakeholders in busy, evolving environments.
Selection Criteria
Tertiary qualifications in Information Management, Research Management, or a related discipline, with equivalent experience also considered
Demonstrated hands‐on capability with SharePoint, knowledge bases, and content management systems, including search optimisation and user experience testing
Proven track record creating, editing, and publishing knowledge articles, guidance materials and templates for varied audiences
Experience working with subject matter experts and stakeholders in complex or matrixed environments
Well‐developed reporting, project coordination, and stakeholder engagement capability, including preparation of papers for governance forums
Capacity to combine plan with day‐to‐day operational delivery, alongside experience facilitating workshops, training, or communities of practice
For enquiries, or a confidential conversation about the role please contact Swati Srivastava, Head of Commercial at
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in versatile work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page. At Macquarie University,



our human equation for success is You to the Power of Us. It's an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. See how we make it happen Hear from our Vice Chancellor Bruce Dowton
Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us.
Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day. Fostering Belonging Our Diversity, Inclusion and Belonging Framework ********* and our Flexible Work approach support Macquarie's vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual's identity and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.
What we offer?
When you join Macquarie University, you gain access to a supportive, versatile workplace designed to help you thrive.
Flexible, hybrid work arrangements
17% Superannuation
Subsidised onsite parking options
Extensive training and professional development programs
Onsite childcare facilities to support working parents
Onsite vacation care during school holidays
Discounted health insurance
Subsidised membership at our Sport & Aquatic Centre
Access to an Employee Assistance Program for free and confidential support
Convenient onsite GP, imaging, and physiotherapy clinics
Discover our beautiful campus
Just 15km from Sydney's CBD and with access to Australia's only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world's greatest cities. Take a look at our campus
Join a workplace that's inclusive, outcome-focused and driven by shared purpose.
For further information about how the University, collects, uses and discloses personal information about you, refer to the privacy policy.
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📌 Knowledge Specialist (Sydney)
🏢 Macquarie University
📍 Sydney