Join a community-minded team helping customers with their energy needs.
Why this role
Long-term position with supportive leadership
Local office in Maroochydore-work where you live
Purpose-led-help deliver better local energy solutions and a smoother customer experience as we scale
The opportunity
As the first point of contact for LPE customers and stakeholders, you'll deliver calm, practical help across phone, email and our ticketing system. You'll handle move-ins/move-outs, billing questions, low-level complaints and early-stage payment support, ensuring every interaction is timely, accurate and professional.
What's in it for you
Stability: clear targets and supportive coaching
Growth: energy industry exposure
Impact: help customers navigate bills, usage and hardship with empathy
What you'll bring
A genuine passion for customer service and a steady, solutions-focused style
Clear verbal and written communication; confident handling challenging calls politely
Strong attention to detail and accuracy with follow-through
Comfort using everyday software (Microsoft 365/Excel, ticketing/CRM or portals)
Flexibility to adapt across teams and tasks based on business needs
Nice to have: Call-centre or utilities experience (energy, water, telco)
We welcome applicants with diverse work experience, people returning to work,
and those seeking a reliable, long-term role on the Sunshine Coast.
What you'll do
Reporting to the Customer Support Manager in a dynamic team of 5, you will:
Respond to general enquiries with empathy and efficiency across phone and email
Set up account activations and move-ins/move-outs; liaise with site stakeholders
Troubleshoot billing and usage concerns in partnership with our Billing team
Arrange payment plans, manage early debt activity and disconnection notifications
Support customers experiencing hardship via established processes and guidelines
Keep accurate notes and follow compliance requirements every time
Collaborate with your team and the wider business to improve how we work
Perks + culture
Paid day off every year on your work anniversary
Discounted electricity plan
Unlimited access to online learning (you're encouraged to use it!)
Free access to our employee assistance program (for you and your family)
Supportive culture where curiosity, growth and teamwork are core values
Sound engaging?
If you're looking for more than just a job - somewhere you can build a solid foundation, learn fast, and be part of a down-to-earth team apply now. Applications close on 13 November ****.