Service Manager (Automotive Technical Manager)
Job Type: Permanent position | Full time position
Job Description
Position: Service Manager (Automotive Technical Manager) Location: 54 Duckworth Street, Garbutt QLD **** Position Type: Full-time, permanent Salary: $85,000 - $95,000 plus superannuation, dependent on experience Elevate Your Career in Townsville! Our client, Townsville Auto Group, is seeking an experienced Automotive Service Manager / Workshop Controller ready to take the next step in their career and lead a high-performing workshop team. Townsville Auto Group is part of the established Pickerings Auto Group, which has been operating in Australia for more than two decades. As a respected automotive dealership, our client is committed to delivering quality vehicle servicing, robust customer service, and high-level technical support across its workshop operations. This opportunity comes with competitive remuneration, genuine career advancement pathways, and the chance to join a well-established automotive business in North Queensland.
Key Responsibilities
Take responsibility for upholding dealership and manufacturer standards across the service department;
Ensure the quality of output from the service workshop is maintained at a high level and all customer expectations are satisfied or exceeded;
Oversee, prepare, supervise, and control all service and technical activities within the automotive workshop;
Provide high-level technical guidance to Workshop Controllers,
Technicians, and Apprentice Technicians in diagnosing complex vehicle problems;
Provide direction, leadership, and feedback to all workshop team members and supervisory staff;
Monitor and maintain customer-service standards and implement strategies for continuous improvement;
Implement systems to ensure customers are followed up after services and satisfaction is consistently monitored;
Coordinate with Workshop Controllers to ensure efficient allocation of labour and optimal productivity;
Inspect and road test vehicles where required to ensure repairs meet manufacturer and customer requirements;
Ensure all jobs are completed correctly the first time, maintaining high quality and efficiency standards;
Take responsibility for maintaining strong customer relations and resolving escalated issues.
You
Proven experience in automotive service management or a similar leadership role
Strong technical background with expertise in automotive systems and diagnostics
Excellent organisational and communication skills
Leadership qualities with the ability to inspire and guide a team
Commitment to delivering outstanding customer service
Why Join Our Client?
Competitive salary package
Genuine opportunities for career progression
Work within a respected dealership group
Supportive team environment
Opportunity to live and work in Garbutt/Townsville, Queensland
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