APS3 - Customer Service Officer - Brisbane
This is an excellent opportunity for someone with strong administrative, customer service and organisational skills who is looking to build their experience within the Australian Government.
This is an excellent opportunity for someone with strong administrative, customer service and organisational skills who is looking to build their experience within the Australian Government.
About the Role
As an
APS3 Case Officer
, you will provide administrative, customer service and operational support while working across a range of tasks and engaging with internal and external stakeholders.
Key responsibilities may include:
Providing professional customer service and responding to enquiries
Processing information and documentation accurately
Maintaining records and updating internal systems
Preparing correspondence and completing general administrative tasks
Liaising with internal teams and external stakeholders
Following relevant policies, procedures and guidelines
Identifying issues and escalating matters where required
Managing competing priorities and meeting deadlines in a fast-paced government environment
About You
To be successful, you will ideally have:
Previous experience in administration, customer service, data entry or a government environment
Solid attention to detail and the ability to manage competing priorities
Good written and verbal communication skills
The ability to follow policies, procedures and guidelines




Confidence using computer systems and business applications
A professional, positive and customer-focused approach
The ability to work independently while contributing effectively to a team
A reliable and flexible attitude, with a willingness to learn and adapt to changing requirements
Security Requirements
Australian Citizenship is essential
Baseline security clearance is preferred
, or the ability to obtain one
What's on Offer?
APS3-level opportunity within the Federal Government
Brisbane-based role
Opportunity to gain valuable government experience
Supportive and professional team environment
Potential for contract extensions for the right candidates
If you are looking for your next opportunity and have strong administrative, customer service or processing skills, we would love to hear from you!
Who we are
At
PERSOL
, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on /company/persolapac for the latest updates and opportunities.
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📌 Aps3 - Customer Service Officer - Brisbane
🏢 PERSOL
📍 Brisbane