Job Description
Customer Service Operator
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Western Sydney | Permanent Full-Time | $65,000 + Super
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n Join a supportive team and become a key point of contact for customers and sales teams across Australia. An exciting opportunity has become available for an enthusiastic Customer Service Operator to join a long standing global organisation.n
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n This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.n
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n You'll be joining an established team and will work closely with the Hub Manager and broader sales and warehouse teams.n
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About the Role
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nYou will be the key point of contact for customers and sales representatives, helping to ensure orders are processed accurately and delivered on time.n
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n Your responsibilities will include:n
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Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
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Processing customer orders accurately through
SAP
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Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
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Following up outstanding orders, backorders, stock availability and delivery issues
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Making proactive outbound calls to customers to follow up enquiries, quotes and orders
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Identifying opportunities to
upsell
and cross-sell products and generate additional business
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Providing sales support to Business Development Executives, including stock level reporting and order assistance
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Managing enquiries through the ticketing system and shared inbox
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Processing invoices and general administration associated with customer orders
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Building strong relationships with customers through reliable, responsive and professional service
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Working closely with the broader Hub team to resolve customer, stock and delivery issues
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The role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be comfortable working in a busy setting where customer service, accuracy and responsiveness are important.n
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About You
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nYou'll be a confident and proactive customer service professional who enjoys speaking with customers and getting things done.n
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n To be successful, you will ideally have:n
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Previous experience in customer service, call centre, sales support or a strong desire to learn
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Strong verbal communication and a professional telephone manner
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Excellent attention to detail and accuracy when processing orders
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Confidence making outbound calls and proactively engaging with customers
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A genuine commercial mindset and willingness to identify sales opportunities
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Good computer skills and experience using Microsoft Office
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Previous experience using
SAP although training will be provided
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Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous
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The ability to work collaboratively with sales, warehouse and operational teams
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A positive, motivated and outgoing personality
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Exact experience not essential
— what matters most is your customer service ability, communication skills and willingness to learn.n
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What's on Offer?
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Permanent full-time opportunity
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$65,000 + super
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Join an established and supportive team
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Comprehensive onboarding and training provided
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A varied role combining customer service, administration and sales support
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Opportunities to grow your career in reputable organisation
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Apply Now
If you're looking to build a career in customer service and enjoy building relationships and solving problems, we'd love to hear from you.

📌 Customer Service Operator (Sydney)
🏢 Norwest Recruitment Pty
📍 Sydney