Epos Now Group in Australia is seeking a Customer Retention Agent to reduce churn and safeguard recurring revenue. This role involves contacting at-risk customers, negotiating solutions, and guiding cancellations or billing queries to resolution.
You'll be the first point of contact for retention, leverage CRM tools, and work toward targets for revenue, retention, and account reactivation while delivering exceptional service.
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📌 Fintech Customer Retention Specialist (Warrnambool)
🏢 Epos Now Group
📍 Warrnambool
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