Contact Centre Engineer (NICE CXone) *Multiple Positions*
Lead a critical enterprise migration for a major national organisation.
About the Engagement
FinXL are seeking multiple
Senior Contact Centre Engineers
with strong
NICE CXone
expertise to join our team within a major enterprise migration program . In this role, you will play a key technical role in transitioning a large-scale client from a legacy Webex Contact Centre environment over to
NICE CXone
.
As a Senior Contact Centre Engineer, you will be responsible for end-to-end technical delivery-working closely with Solution Architects, Project Managers, Support Teams, and third-party vendors. You will manage both pre- and post-deployment activities and may act as the Technical Lead across various deployment streams.
About FinXL IT Professional Services
FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since ****, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
Key Responsibilities
Migration & Engineering:
Lead technical design, configuration, and implementation activities to migrate contact centre operations from Webex to
NICE CXone
.
Technical Leadership:
Serve as a Technical Lead when required, guiding junior engineers, cross-functional teams, and third-party vendor resources.
Solution Architecture & Requirements:
Gather business requirements, produce detailed technical documentation, and design end-to-end call flows.
Integrations & Testing:
Develop and manage Web Services and API integration's. Build, execute,



and document comprehensive test plans and test cases.
Stakeholder Collaboration:
Partner closely with Pre-sales, Solution Architects, PMO Project Managers, and Support Teams to ensure seamless solution delivery.
Key Requirements & Skills
Essential Criteria
Contact Centre Experience:
Strong hands-on technical solution delivery experience within modern Contact Centre environments.
NICE CXone Expertise:
Proven experience configuring, deploying, and migrating contact centre solutions using the
NICE CXone
suite.
Migration Exposure:
Hands-on experience working with legacy migrations (exposure to Webex Contact Centre is highly advantageous).
Call Flow & API Development:
Strong track record in call flow design, documentation, and
Web Services / API development
.
Testing & Quality Assurance:
Demonstrated ability to develop test cases, execute test plans, and document migration results.
Domain Knowledge:
Deep understanding of Contact Centre domain operations, including Workforce Management (WFM) and Reporting functions.
Soft Skills & Operational Attributes
Strong written, verbal, presentation, and technical writing skills.
Ability to work autonomously as part of a geographically distributed team.
Strong problem-solving capabilities with a versatile, adaptable approach.
What's On Offer?
Initial 12 months' contract, with a view to extend
Located in north-west of Sydney
Hybrid working arrangement (2-3 days in the office)
Lead a critical enterprise migration for a major national organisation.
Work alongside leading Solution Architects, PMO leaders, and enterprise technology partners.
#J-*****-Ljbffr

📌 Contact Centre Engineer (Nice Cxone) *Multiple Positions* (Brisbane)
🏢 FinXL Professional Services Pty
📍 Brisbane