What you'll be doing (key responsibilities)
Deliver high-quality pre- and post-sales support via logged Service Orders
Complete in office and remote hardware and software installations
Provide end-user training on hardware and software solutions
Troubleshoot and diagnose software issues logged via Service Orders
Complete field service calls to achieve service objectives and customer satisfaction
Communicate faults and solutions professionally, advising customers on all aspects of the service call
Follow processes for chargeable service calls outside of contracted offerings
Document customer site workflow changes made outside the original project scope
Accurately account for spare parts and consumables by following all processes
To be successful in this role
This role will suit someone with strong technical aptitude and a customer-first mindset.
You'll also have
Experience resolving technical network situations (desirable)




A current driver's licence and willingness to obtain a WWCC
Confidence working independently on customer sites
A strong client focus
A professional, solutions-oriented attitude
Proactive identification and management of potential technical or safety issues
Experience in digital print/copy, industrial print environments or other electromechanical repair industries (highly regarded)
What we give back to you
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
Paid Parental Leave
Purchased Leave Scheme
Participation in our RedE recognition program
Free income protection cover
Wellness program
Novated leasing
Employment Type
Permanent
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📌 Production Technician (Sydney)
🏢 Ricoh Imaging Europe
📍 Sydney