Job Description
About the Companyn
Davidson is recruiting multiple Trainee Customer Service Representatives to join a large, fast-paced inbound customer service campaign.
n This is an excellent opportunity to take your existing customer service skills into a professional office environment, with structured training and support provided from day one.
About the Rolen
As a Trainee Customer Service Representative, you will join a dedicated team handling a high volume of inbound customer enquiries.
n Using approved scripts, systems and established processes, you will provide clear, accurate and consistent information while delivering a professional customer experience.
n Your responsibilities will include:
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Handling inbound customer enquiries
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Providing friendly, professional and accurate customer service
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Communicating with customers across a broad range of ages and backgrounds
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Following scripts and established processes accurately
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Navigating computer systems while speaking with customers
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Recording customer information accurately
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Escalating more complex enquiries when required
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Maintaining a calm and patient approach during busy periods
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This is a full-time, 100% on-site position based in West Melbourne, working 37.5 hours per week. Operating hours may vary between 8:30am and 8:00pm, Monday to Friday, with potential Saturday work during peak periods.
n The contract runs through to 30 November ****, with immediate starts available.
About Youn
You genuinely enjoy helping people and bring a clear, confident and professional approach to customer service.
n You may currently be working in retail, hospitality, administration,



reception or another customer-facing environment and be ready to develop your skills in a professional contact centre setting.
n To be successful, you will ideally have:
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Previous experience in a customer service environment
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Excellent verbal communication and listening skills
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A calm, patient and professional telephone manner
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Confidence communicating with people from different ages and backgrounds
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The ability to explain information clearly
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Good computer literacy and confidence learning new systems
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Accurate data-entry skills
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The ability to follow scripts and processes consistently
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Robust attention to detail
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Excellent reliability and punctuality
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Availability to commence at short notice
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A minimum typing speed of 25 words per minute
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Previous contact centre experience is
not required
.
n Shortlisted candidates will complete an initial interview with Davidson before progressing to a brief face-to-face meeting and basic skills assessment. Successful candidates will also be required to complete relevant pre-employment checks, including a National Police Check.
The Benefitsn
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$***** per hour + super
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Full-time hours – 37.5 hours per week
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Multiple positions available
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Immediate start opportunities
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Full training and induction provided
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Supportive, structured team environment
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Prospect to gain qualified contact centre experience
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Build on your existing customer service skills in an office environment
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West Melbourne location
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If you're available at short notice and ready to take the next step in your customer service career, apply today.

📌 Customer Service Representative (Melbourne)
🏢 Davidson
📍 Melbourne