Join a world-leading medical technology and optics company
Be part of a team that offers great training and a supportive work workplace
Full-time permanent role based in Tonsley, South Australia
Join a world-leading medical technology and optics company
Be part of a team that offers outstanding training and a supportive work environment
Full-time permanent role based in Tonsley, South Australia
ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 180 years of technical innovation and annual R&D; investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries.
ZEISS's products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientist better understand diseases and develop better drugs and treatments. Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference.
We currently have an exciting opportunity for a Customer Service Consultant to join our Vision Care team in Tonsley, SA. As a key member of our Customer Service team, you will be the first point of contact for customers, delivering exceptional service and support while building strong relationships. This role is ideal for someone who thrives in a fast-paced environment,



enjoys problem-solving, and is passionate about creating positive customer experiences.
The Key Responsibilities For This Position Include
Manage incoming customer enquiries via phone and email in a professional and timely manner
Handle inbound and outbound calls (phone & email) professionally, offering concise, accurate information and updates to customers
Deliver outstanding customer service and support across a broad range of customer needs
Build sustainable relationships with customers to support business growth by identifying sales opportunities and promoting ZEISS products
Actively support and contribute to the establishment and continuous improvement of current customer management systems and procedures that enable ZEISS to meet or exceed customer expectations
Identify customer trends, opportunities and areas for continuous improvement
Partner closely with the Customer Engagement Manager, Business Development Representatives and Laboratory Manager to achieve business objectives
Assist in resolving customer concerns and enquiries with a solutions-focused approach
Maintain accurate customer records and administrative documentation




Support departmental Key Performance Standards (KPSs) and deliver exceptional customer service by providing advice and expertise
The Key Skills Required For This Role Include
Experience within the optical Industry will be highly regarded
Previous experience in customer service, sales support or office administration
Exceptional customer service skills, including professional phone manner, attentiveness, and patience
Strong verbal and written and communication skills
Excellent attention to detail and organizational skills
The ability to manage multiple priorities and prioritize competing demands
High-level problem-solving skills, with the ability to be flexible, often dealing with ad-hoc queries from customers
Intermediate proficiency in Microsoft Office (Teams, Excel, Word, PowerPoint) and database systems
What's Great About Working At ZEISS
Work with a globally recognised and innovative brand
Exclusive discounts on ZEISS lenses, sunglasses, and other optical products
Employee Benefits Program with access to hundreds of everyday savings across 9,000+ locations
Corporate discount on private health insurance
Modern office location close to public transport, with onsite parking available
Supportive, family-friendly workplace culture
Proudly foundation‐owned, with a long‐term vision and strong values
Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.
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📌 Customer Service Consultant (Melbourne)
🏢 ZEISS Group
📍 Melbourne