Job Description
MAYDAY Recruitment is partnering with leading insurance clients across Sydney CBD and North Sydney as they prepare for a busy period, with multiple opportunities available for experienced
Customer Service Insurance Agents
across inbound and retentions teams.
n These roles are ideal for candidates who thrive in rapid-paced contact centre environments, enjoy building strong customer relationships and have a passion for delivering exceptional service.
What's on offer?
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Immediate start
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Location: Sydney CBD, North Sydney
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Employment type: 3–6-month temporary assignments, full-time work
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Hourly rate: $***** p/h + super
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Hours: Monday – Friday, 8am – 7pm (roster shifts)
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Opportunities to work with established insurance providers
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Supportive team environments, including full onboarding and ongoing training
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Key Responsibilities:
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Manage high volume of inbound and outbound customer calls in a busy contact centre environment.
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Respond to customer enquiries across multiple insurance products, including home, pet and boat insurance.
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Assist customers with policy renewals, premium enquiries, policy changes and general account maintenance.
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Handle retention conversations, identifying opportunities to retain existing customers and reduce policy cancellations.
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The ideal candidate:
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Previous experience in a contact centre or high-volume customer service environment - insurance experience preferred
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Strong communication skills with a genuine focus on customer care and the ability to handle difficult conversations confidently.
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High attention to detail with a results focused approach
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Confident using Microsoft Office and online systems
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n Candidates on a Working Holiday Visa are encouraged to apply, provided at least 6 months is left remaining on their visa. Please note, these positions cannot be used to meet regional work requirements.
n If you have the above experience and are looking to take the next step in your career, we'd love to hear from you!

📌 Expression Of Interest - Multiple Customer Service Insurance Agents (Sydney)
🏢 Mayday Recruitment
📍 Sydney