Talent International
is currently recruiting multiple
Customer Service Agent
to work for the
NSW Government ,
based in
Parramatta.
This position is a
6-month contract with a view to be extended,
and the role pays
$***** per hour + Super.
7.5 hours a day / 37.5 hours a week
Flexible/Hybrid working options available
About the Role
The program delivers crisis payments and energy support worth millions of dollars annually.
In this role, you will:
Assess customer eligibility for government assistance programs
Communicate with customers via phone and email
Liaise with energy retailers to coordinate support for customers
Provide explicit, accurate and empathetic customer service




Work within established frameworks to make eligibility decisions
Meet KPIs in a fast-paced, high-volume environment
About You
We are looking for candidates who have:
Experience in high-volume contact centre or customer service environments
Strong communication skills (written and verbal)
Ability to quickly learn and apply complex information
A proactive, adaptable and can-do attitude
High attention to detail and integrity in decision-making
Confidence working with vulnerable or distressed customers
#J-*****-Ljbffr

📌 Customer Service Agent (Sydney)
🏢 Talent
📍 Sydney