The ASRC team is made up of around 200 staff and more than 600 dedicated volunteers, passionate about supporting and empowering people seeking asylum.
The ASRC is a diverse and thriving workplace, providing support and services across a number of organisational streams. This not only provides people seeking asylum with wrap around support but also offers you varied career opportunities. Join a dedicated and passionate team of employees working within a range of disciplines. Each program works collaboratively to provide critical services to people seeking asylum, within a supportive and engaging workplace.
Whether your skills, experience and passions are aligned with our advocacy work, frontline humanitarian services, human rights and migration law services, fundraising and marketing activities, or our education, health, employment or human resources services – you'll find a rewarding role at the ASRC. Each of the specialised programs at the ASRC will support you to utilise your knowledge and experience to improve the lives of people seeking asylum in Australia.
Our Commitment to You: ASRC Candidate Care Statement
At the Asylum Seeker Resource Centre, our values guide everything we do, from our frontline services to our approach to recruitment. Applying for a role is a significant step and we are committed to making your experience reflective of the dignity, respect and human rights we champion.
Welcome: Creating a Safe and Inclusive Experience
We strive to create a recruitment journey where every candidate feels safe, respected and valued.
Inclusion: We actively encourage applications from people with lived experience of seeking asylum, First Nations people, people of culturally and linguistically diverse backgrounds and people with disability and neurodiversity. Your unique background and perspective are a strength we welcome.
Accessibility: We are committed to making our process accessible. Please let us know if you require any adjustments during the application or interview stage.
Support: Our recruitment team is here to answer your questions and provide clear guidance at every step.
Authentic: Transparency and Integrity in Our Process
We commit to an open, honest and merit-based recruitment process that reflects our integrity.
Clarity: We aim to provide clear, accurate information about the role, the selection criteria and the selection stages of the process upfront.
Feedback: If you are interviewed, we will provide constructive and specific feedback, reflecting the time and effort you invest in your application.
Confidentiality: All information shared by you during the recruitment process will be handled with respect for your privacy and confidentiality.
Courageous: Standing for What is Right, Even in Recruitment
We are tenacious and principled in our pursuit of justice and this extends to our approach to talent acquisition.
Equity: We will actively challenge unconscious bias and ensure fair evaluation based on merit and alignment with ASRC's mission and values. Our decisions are made without fear or favour.
Challenge: We encourage you to ask questions and seek clarity on any part of the process.
Optimism: We believe in the potential of every person who applies and we approach our candidate search with an optimistic view of finding the best talent to drive our vision forward.
Collaborative: Working Together for a Shared Purpose
We treat every candidate as a potential partner in achieving our mission, recognising that great things are achieved together.
Partnership: Even if this role isn't the right fit, we view your engagement as part of building a community of compassionate individuals dedicated to human rights.
Respectful Communication: We commit to timely and considerate communication, keeping you informed of your application status and expected timelines. We value your time.
One Team: Successful candidates will join a diverse and passionate workforce of staff and volunteers, working together to deliver critical services and advocate for lasting change.
Inclusion is in our DNA
At the ASRC, our mission to protect human rights starts within our own walls. We are proud to be recognized as a Diversity Council Australia (DCA) Inclusive Employer for *********. This recognition reflects our deep commitment to a workplace where every voice is heard,



particularly those with lived experience of seeking asylum, who make up nearly half of our workforce. For us, inclusion isn't just a policy; it's how we empower our team to deliver the best outcomes for the communities we serve.
Our Commitment to Equitable Hiring
To ensure a fair and evidence-based recruitment process, the ASRC utilizes psychometric assessments alongside interviews and practical tasks. These tools provide objective data on cognitive abilities and behavioral preferences, helping us reduce unconscious bias and to help us identify candidates whose natural professional styles align with our values and the specific needs of our community programs. Please see the FAQs below for more details on what to expect and how your data is used.
Community Services
Social Work
Fixed term - part time
14/10/2026
Part-Time, 0.6 FTE | 12 Months Fixed-Term Contract
Empower clients through referrals and holistic service delivery
Work for a genuine organisation focused on social justice!
About the Asylum Seeker Resource Centre
Founded in ****, the Asylum Seeker Resource Centre (ASRC) is Australia's largest human rights organisation providing support to people seeking asylum. We are an independent, values-driven, not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.
The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation's vision that people seeking asylum can live safely, sustainably, independently and equally.
About The Role (Part-Time, 0.6 FTE, 12 Months Fixed-Term Contract)
The Social Services Coordinator plays a crucial role in providing information, referrals, and short- to medium-term service coordination to clients within a collaborative, multidisciplinary environment. This role serves as a short-term bridge to meet clients' immediate practical needs while promoting their long-term stability. Working closely with the Client Engagement Team, the Coordinator delivers holistic service coordination to minimize the need for re-presentation and empower clients to reach their full potential. Additionally, the Social Services Coordinator offers support to other Humanitarian Services staff, contributing to the overall success of the Humanitarian Services stream.
Key Responsibilities
Holistic Service Delivery: Provide trauma-informed, client-centred support that promotes independence, dignity, and choice for clients.
Information & Referrals: Offer accurate information and referrals, ensuring clients access relevant services based on their individual needs.
Service Coordination: Manage short-term and medium-term coordination of services, particularly for clients receiving housing support, in line with client goals.
Client Assessments: Conduct psychosocial and service assessments to determine client needs and tailor services accordingly.
Collaboration & Teamwork: Work closely with the Client Engagement Team and other staff to ensure coordinated, integrated client support.
Referral Tracking & Follow-up: Track and follow-up on referrals to ensure services are delivered and pathways are successfully followed.
Crisis Management & De-escalation: Support with de‐escalating client incidents and collaborate with other teams to assist vulnerable clients.
About You
Relevant Qualifications: Tertiary qualification in Social Work or a related professional discipline.
Experience with Vulnerable Populations: Proven experience providing service coordination and support to people seeking asylum, refugees, or clients with complex needs.
Intake & Assessment Experience: Demonstrated ability to undertake intake and assessments in a busy, high‐paced environment.
Interpersonal Skills:



Strong adaptive and complex interpersonal skills to engage with clients from diverse backgrounds.
Problem-Solving & Analysis: Experience in analysing complex issues and identifying emerging practice trends to improve service delivery.
Psychosocial Assessment & Crisis Management: Ability to conduct psychosocial assessments and provide effective crisis response in challenging situations.
Volunteer & Student Supervision: Experience in managing volunteers and student placements, including recruitment, training, supervision, and ongoing support.
Cultural Competency: High-level understanding of working with culturally diverse populations and a commitment to culturally inclusive practice.
Trauma & Impact Awareness: Solid understanding of the impacts of trauma, homelessness, mental health issues, child protection, and family violence.
Policy Knowledge: Knowledge of the policy context surrounding asylum seekers, visa categories/conditions, and the barriers faced by people seeking asylum in Australia.
Desirable Skills & Experience
Lived experience of seeking asylum
Bi‐lingual or multi‐lingual (including proficiency in English and identified community languages) in the following languages: Farsi, Tamil, Urdu, Hazaragi, Arabic or Pasto.
Employee Benefits
We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant up-to-date award.
Annual Leave Loading of 17.5%
Additional discretionary leave provisions
Free onsite car and bicycle parking
Salary packaging (up to $15,900 per year tax free)
Entertainment Packaging (up to $2,650 per year tax free)
Discounts via HR systems provider at grocery and retail outlets
Close proximity to public transport (100 metres from Footscray Station and buses)
Position Description
Please find the Position Description here to address the Selection Criteria: /
All offers of employment are subject to a satisfactory Criminal History Check, and provision of a valid Working with Children Check prior to commencement.
Our Commitment to You:ASRC Candidate Care Statement
At the Asylum Seeker Resource Centre, we believe in recruiting through the lens of our core values, ensuring every interaction and decision reflects the principles that define our culture.
What you can expect from our process:
Welcome: We champion inclusion and encourage applications from all backgrounds, especially those with lived experience of seeking asylum. Please tell us if you need any accessibility adjustments.
Authentic: We commit to a transparent and fair process, providing clear timelines and constructive feedback if you are interviewed.
Courageous: We make objective hiring decisions based purely on merit and mission alignment, ensuring fairness and equity for every candidate.
Collaborative: We value your time. We commit to timely, respectful communication and keeping you informed about the status of your application.
Thank you for your interest in joining the ASRC. We look forward to connecting with you.
The ASRC promotes diversity and inclusion holistically. We strongly encourage people who identify as LGBTQIA+, people with lived experience of seeking asylum, First Nations people, people of culturally and linguistically diverse backgrounds, and people with disability or with lived experience of disability to apply for a career at the ASRC.
Child safety
We are proud to be a child-safe organisation. All forms of employment with the ASRC – paid or voluntary – are subject to continued compliance with our Child Safety Reporting Policy.
Connect with us
Need help from the ASRC? Call ************ or visit us: Mon‐Tue‐Thur‐Fri 10am -4pm. Closed on Wednesdays.
The ASRC acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples and Traditional Custodians of the lands where we live, learn, and work every day.
We pay our respects to them, their customs, their culture, and Elders past and present. We recognise that First Nations' sovereignty and lands were never ceded. This land always was and always will be Aboriginal land.
As part of our commitment to First Nations justice, we support Treaty for Victoria. We pay the rent to Traditional Owners through
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📌 Social Services Coordinator (Part-Time, Fixed-Term) (Melbourne)
🏢 Asylum Seeker Resource Centre
📍 Melbourne