SMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a
Customer Service & Service Desk Support
for their Melbourne team.
This is a varied, hands-on role supporting enterprise and government customers with mobile orders, service requests and day-to-day telecommunications needs.
The role
Process mobile orders, activations, SIM replacements and service changes
Respond to customer requests through Salesforce, email and telephone
Coordinate mobile provisioning and basic troubleshooting
Liaise with Telstra and internal teams to resolve customer requests
Assist with billing enquiries, account administration and reporting
Maintain accurate customer records, spreadsheets and service documentation
Help with device preparation, stockroom tasks, packing and dispatch when required
We re looking for someone who is:
Experienced in customer service, administration or a service desk environment
Friendly and confident communicating with customers, both verbally and in writing
Organised, reliable and detail-focused
Comfortable using Microsoft Office and Excel
Quick to learn new systems, follow procedures and retain training
Able to manage multiple requests and take ownership through to resolution
Comfortable working independently during evening shifts
Happy to help across a small team
Experience in
Telstra retail, mobility provisioning,



telecommunications or Salesforce
would be highly regarded.
Telecommunications experience is
not essential
, with training provided to someone who demonstrates robust customer service and administrative skills.
What s on offer
$65,000 $70,000 + Super
, depending on experience
Full-time permanent employment
Established business with more than 40 years in telecommunications
Small, supportive team
Training and buddy support
Exposure to major enterprise and government customers
Opportunity to move from retail or a contact centre into a corporate environment
Shifts and working arrangements
Monday Friday shifts rotate across the following Melbourne times:
7:30am 3:30pm
8:30am 4:30pm
10am 6pm
1pm 9pm
, worked from home
Flexibility to work the rotating roster is essential.
The role also includes paid weekend on-call approximately
one weekend in four or five
, covering
Saturday and Sunday, 9am 5pm
. You ll check tickets from home roughly hourly and action requests as needed, rather than work continuously throughout the day. On-call duties are paid in addition to your normal salary.
If you enjoy helping customers, learning new systems and getting things sorted, we d love to hear from you.
APPLY NOW
, or reach out to Charlie at SMAART Recruitment on or
for a confidential discussion.

📌 Customer Service & Service Desk Support (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne