Epos Now Group is seeking a Customer Retention Agent in Current South Wales to help retain customers and minimize churn. You will negotiate with at-risk customers, manage cancellations, and address billing inquiries while maintaining proactive outreach.
You will use Net Promoter Score insights to resolve issues, drive account reactivation where possible, and contribute to KPIs through structured CRM-driven interactions with a high volume of customer outreach.
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📌 Customer Retention Specialist | High-Impact, Kpi-Driven (Albury)
🏢 Epos Now Group
📍 Albury
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