Infosys in Sydney seeks a Service Line Manager to manage and improve service level performance across business services, suppliers, and internal delivery teams. You will ensure SLAs, OLAs, XLAs, and KPIs are defined, measured, and reviewed with governance oversight.
Working within a SIAM/multi-supplier model, you will drive corrective actions, support continual improvement, and align with ITIL, SIAM, and client operating models. Hybrid arrangements apply.
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📌 Strategic Service Level Manager (Itil/Siam) (Sydney)
🏢 Infosys
📍 Sydney
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