This is a varied role that combines client relationship management, business administration and operational support. You will be the key point of contact for our clients, ensuring they receive exceptional service while helping our business run efficiently behind the scenes.

Key responsibilities

Act as the primary point of contact for client enquiries, requests, feedback and ongoing support.

Build and maintain strong, professional relationships that encourage client satisfaction, loyalty and retention.

Respond to client enquiries promptly and professionally, resolving issues where possible and escalating complex matters when required.

Coordinate client onboarding, regular check-ins, review meetings and follow-up communications.

Monitor client satisfaction, identify potential concerns and take proactive steps to maintain positive relationships.

Identify opportunities to improve services, strengthen existing accounts and generate additional business through appropriate upselling and cross-selling.

Maintain accurate, current and well‑organised client records, CRM databases and electronic filing systems.

Prepare professional client correspondence, proposals, service agreements, reports and other business documentation.

Coordinate appointments, manage calendars, schedule meetings and liaise with internal staff and external service providers.

Monitor outstanding actions, follow up on commitments and ensure tasks are completed within agreed timeframes.

About you





At least 2 years' experience in customer service, client relationship management, account management or office administration.

Excellent written and verbal communication skills, with a professional and friendly approach.

Solid organisational skills and the ability to prioritise tasks independently.

Experience using CRM systems such as Zoho, or industry-specific databases.

Proficiency in Microsoft Office, particularly Outlook, Word and Excel, or Google Workspace.

Strong data‑entry skills and a commitment to maintaining accurate records.

The ability to manage client concerns calmly, professionally and with empathy.

A proactive mindset, sound judgement and a willingness to take ownership of tasks.

Confidence working independently while collaborating effectively with a team.

Flexible, part‑time hours with the opportunity to discuss a suitable working arrangement.

A varied role with a balance of client interaction and administration.

The opportunity to make a meaningful contribution to client satisfaction and business performance.

A supportive working environment that values initiative, reliability and attention to detail.

The opportunity to develop your client management, administration and operational skills.

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📌 Admin and Client Relationship manager (Adelaide)
🏢 Total Fitouts Adelaide Central
📍 Adelaide