Reception Team Leader - Casual

Glenelg

1 Rose Street, Glenelg, SA, 5045, AUSTRALIA

Pro Health Care is a locally owned, practitioner-led network with 15 clinics across the state and growing. We provide quality, holistic healthcare that is patient-centred, compassionate, accountable and inclusive.

We are looking for an enthusiastic and proactive Senior Medical Receptionist to join our Glenelg team.

The position is casual and working hours are expected to be 20 - 25 hours per week with scope for additional hours, Friday availability is essential for this role.

Hours may vary depending on the availability of practitioners and other employees, and additional ad hoc shifts may be available for planned and unplanned leave.

In this role, you will play a key part in supporting the smooth day-to-day operations of the clinics, while contributing to both front-of-house and back-of-house reception duties.

Role and Responsibilities:

- Support the Practice Manager in daily clinic operations across both locations
- Lead, mentor and support reception and administrative staff to foster a positive and high-performing team culture
- Deliver and oversee an exceptional patient experience, ensuring all interactions are professional, efficient and patient-focused
- Assist with staff rostering, leave coordination and onboarding of new team members
- Contribute to back-of-house reception duties, including administrative support, document management and coordination tasks
- Maintain compliance with practice policies, procedures and accreditation standards
- Support billing processes, Medicare compliance and general administrative and financial tasks
- Assist in coordinating clinic facilities, equipment maintenance and stock control
- Work closely with the Practice Manager to support business improvements and operational initiatives

About you:

Previous experience in a senior reception or medical administration role within a healthcare setting

Strong organisational and time management skills with the ability to multitask





Demonstrated leadership skills, with the ability to guide, support and motivate a team

Excellent communication and interpersonal skills

High attention to detail and a proactive, problem-solving mindset

Sound knowledge of medical software (Best Practice) and Medicare billing processes is highly regarded

A patient-focused approach with a commitment to delivering exceptional service

Ability to work independently while contributing to a cooperative team environment

Flexible, reliable and adaptable in a dynamic clinic setting

Perks we offer:

Competitive Salary: Enjoy a generous remuneration package that reflects your skills and experience.

Recognition: We prioritise celebrating birthdays, service milestones and social functions.

Modern Facilities: Work in modern clinics with the latest software and technology.

Career Growth: Access career progression opportunities within our expanding healthcare network.

Professional Development: Participate in ongoing training and development programs, our annual professional development day and receive subsidies towards further education.

Supportive Setting: Thrive in a positive and supportive team setting, with a focus on inspiring, innovating and continually improving.

Employee discounts: Pro Health Care uses Tanda which gives employees access to discounts at businesses (including The Good Guys, Trip.com , Youfoodz, Movie Tickets and Attractions, Hertz, Avis Car Rental, HCF and JB Hi-Fi).

Employee Assistance Program: Access support and resources for your well-being through our comprehensive employee assistance program.

We take this opportunity to thank all candidates for their interest and kindly note that we will only be contacting short-listed candidates.

Screening Questions

- How many years' experience do you have as a medical receptionist?
- Which of the following statements best describes your right to work in Australia?
- Which of the medical practice management software do you have experience with?
- Do you have customer service experience?

#J-18808-Ljbffr

📌 Senior Medical Receptionist - Pro Health Care Glenelg (Adelaide)
🏢 The Glen Hotel Pty
📍 Adelaide