Aidacare is one of the leading players in theHealthcare Equipment Industry, we pride ourselves on our commitment toexcellence, innovation, and customer satisfaction. Aidacare has 1,300 staff andover 90 locations across all states and territories in Australia.
About the role
In thisrole, you will act as a frontline troubleshooter, providing excellent salesskills and resolving issues to customers over the phone or email. You will helpbuild positive customer relationships with Aidacare by offering an exceptionalfirst impression, with superior administration skills and stellar customersupport.
Role Title: Customer Service Consultant
Location: Geebung, Queensland, Australia
Hours: Monday –Friday, Full Time Permanent
Reporting: Customer Service Team Leader
Essential Skills & Qualifications
- Previous customer service orindustry experience preferred, but not essential
- Adept at navigating computer systems to manage customer interactions and records
- Ability to analyse situations and think critically to find solutions to customer issues
- Excellent verbal and written communication skills
- Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
- Resolve customer issues and concerns in an efficient manner
- Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
- Assist customers with accurate andtimely order placement, tracking, and processing
- Foster robust and positive relationships with customers to encourage loyalty and repeat business
- Provide excellent customer service overthephone and on emails making a great first impression in every case
- Employee discounts on Aidacarehealth equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program tosupport mental wellness
- Benefits package includes discountsfor retail, insurance, gym and more
- Comprehensive training program toequip you with the necessary skills and knowledge
Benefits
- Employee discounts on Aidacarehealth equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program tosupport mental wellness
- Benefits package includes discountsfor retail, insurance, gym and more
- Comprehensive training program toequip you with the necessary skills and knowledge
#J-18808-Ljbffr
📌 Customer Service Consultant (Brisbane City)
🏢 Aidacare
📍 Brisbane City
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