The Department of Primary Industries and Regional Development (DPIRD) lead the sustainable development of Western Australia’s regions and agriculture, aquaculture, food and fisheries sectors. In everything we do, we take an approach to protect, grow and innovate WA’s economy, community and environment. We value diversity and understand diverse workplaces are more effective and innovative so we encourage applications from Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. It is also important to be aware that DPIRD is an emergency management department and so on occasion, all employees may be required to work or travel during, or outside of, normal business hours to assist with incidents and emergencies. To learn more about our department, our team and the work we do, please visit our website.

About the opportunity

We currently have a permanent, part time (0.4 FTE) opportunity available for immediate filling. As the successful candidate you will provide a responsive effective, efficient and timely customer service to the Busselton office. Reporting to the Supervising Fisheries and Marine Officer you will:

- Receive and respond to customer verbal queries and where required refers matters to appropriate officer for resolution.
- Answer straight forward enquiries from customers on existing and changing fishing and boating legislation.
- Processes customer licensing transactions and payments, and the issuing of returns and other resources that licensed clients require and reconciles daily banking.
- Processes financial transactions according to the departments policy and procedures.

The position is currently available for immediate filling,



with the potential that this process may also be used to fill other same or similar fixed term or permanent vacancies that arise in DPIRD (within the locations listed in this advert) over the next 12 months.

About the team and advantages

We are genuinely committed to developing and supporting our workforce to be their best by creating a positive work environment, supporting work/life balance and encouraging our employees to learn on the job and build their skills. Some of the benefits of this job and working at DPIRD include:

- Access to a range of flexible working arrangements.
- Being part of a fun, supportive and inclusive team.

Assessment criteria and eligibility

We are looking for individuals with:

- Demonstrated experience in customer service and administrative support, demonstrating excellent analytical skills and proficient with operating systems for invoicing etc
- A demonstrated ability to develop relationships with both internal and external stakeholders using excellent interpersonal skills
- The ability to undertake duties with minimal supervision in a fast-paced work environment
- The ability to undertake numerous time sensitive taskings

All Work-Related Requirements will be assessed at some stage during the selection process.

Further information and support

To find out more about the opportunity, please contact Liam Plant, Supervising Fisheries and Marine Officer on during office hours or send an email to If you have any support or access needs that may require adjustments to allow you to fully participate in this assessment process, or other questions about the recruitment process, please contact our Talent team via or .

Privacy and your personal information

DPIRD handles and releases information in accordance with relevant privacy and information access laws including the Freedom of Information Act 1992 (FOI) and the Privacy and Responsible Information Sharing Act 2024 (WA) (PRIS). Further information is available via our Privacy Statement.

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📌 Customer Service Officer (City of Busselton)
🏢 NSW Department of Primary Industries and Regional Development
📍 City of Busselton