Join a major customer service project across the Illawarra
McArthur is recruiting a team of Customer Service Officers and Team Leaders for an upcoming transport-focused customer engagement project across Wollongong and surrounding locations .
You'll work as part of a two-person street team at busy public transport locations, helping customers with information, directions and wayfinding while providing a friendly, visible and professional presence on the ground.
This is a great opportunity for people who enjoy working with the public, like being out and about, and want to be part of a large, well-organised project team.
The role
Depending on your location and shift, you may be responsible for:
- Welcoming and assisting customers
- Providing directions, information and wayfinding support
- Working closely with your street-team partner
- Monitoring customer activity and identifying issues
- Providing feedback from the field
- Completing simple end-of-shift reporting
- Escalating issues to Team Leaders and project management
- Following project procedures, safety requirements and daily briefings
We also have opportunities for experienced Team Leaders , who will take on additional responsibility for communication, coordination,
reporting and supporting teams across the project.
About you
We're looking for people who are:
- Friendly, confident and approachable
- Reliable and punctual
- Comfortable speaking with members of the public
- Calm and professional in busy environments
- Able to follow instructions and work as part of a structured team
- Flexible with locations and shift times
Experience in customer service, events, hospitality, tourism, transport, retail, venues, concierge or other public-facing roles would be highly regarded.
Availability
The project is expected to run for approximately one month and will include a mix of:
- Weekday shifts
- Weekend work
- Early morning starts
- Multiple Wollongong and Illawarra locations
Candidates with strong availability across the project period will be highly regarded.
Project-specific training and operational briefings will be provided before deployment.
More than one project
Strong performers may also have the prospect to work across future McArthur projects and events , providing further casual work across customer service, transport and event operations.
Further project information will be provided to shortlisted candidates during the recruitment process.
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📌 Customer Service Officers - Government Project (City of Wollongong)
🏢 Mcarthur
📍 City of Wollongong
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