We're partnering with a well-established Australian superannuation organisation to recruit an experienced Resolutions Officer for an immediate temp prospect. The role emphasizes early resolution and delivering a positive member experience over formal dispute investigations.
You will manage a portfolio of member enquiries, contact members by phone to understand concerns, and prepare clear written correspondence, while maintaining accurate CRM case notes and collaborating with internal teams.
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📌 Early-Resolution Member Experience Specialist (Melbourne)
🏢 Sharp & Carter
📍 Melbourne
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