Be part of something big — where strong leadership keeps cash flow moving.

At Certis, our purpose is simple — to make our world safer, smarter, better. We’re Australia’s only next‑generation security company operating at scale, and behind every strong operation is a finance function that’s just as sharp, commercial, and outcome‑driven.

As we continue to grow and modernise, we’re looking for a Collections Team Leader who can lead from the front, drive results, and build a high‑performing team in a fast‑moving environment.

As a Collections Team Leader, you’ll play a critical role in protecting the financial health of the business. You’ll lead the day‑to‑day collections operation, ensuring outstanding receivables are managed effectively, ethically, and in line with regulatory requirements.

You’ll sit at the intersection of people leadership, operational delivery, compliance, and customer experience — coaching your team to achieve results while maintaining strong, professional relationships with customers. Your work directly supports business sustainability, risk management, and long‑term performance.

About The Role

This is a hands‑on leadership role for someone who enjoys staying close to the work while bringing out the best in others. This role would suit someone with some supervisory experience looking to gain more as well as lead from the front in actioning collections. The base salary budget for this role is $90,000 plus super.

What You’ll Be Doing

Lead & Motivate

- Coach and support a team of Collections Officers
- Set clear expectations, priorities,



and performance standards
- Provide regular feedback, development support, and escalation cover

Drive Results

- Oversee the active management of debtor portfolios
- Support complex, high‑risk, or escalated collection matters
- Reduce aged debt and improve cash flow outcomes

Stay Compliant

- Ensure all activities meet legislative, regulatory, and internal requirements
- Maintain accurate, audit‑ready case notes and records
- Identify and escalation risks early

Improve the Way We Work

- Use systems, reporting, and data to track and improve performance
- Contribute ideas to enhance efficiency, quality, and customer outcomes
- Partner with Finance and Operations to resolve issues impacting recovery

About You

You’re confident, grounded, and commercially minded — a leader who can motivate people while staying close to detail and risk.

You’ll bring

- Experience in collections, credit control, or accounts receivable
- Previous leadership, supervisory, or coaching experience
- Strong communication and negotiation skills
- Sound judgement, resilience, and attention to detail
- Comfort working in a target‑driven, evolving environment

Bonus points if you have





- Microsoft Dynamics 365 experience
- Experience in regulated or high‑volume environments
- Exposure to compliance frameworks
- A finance or business qualification

Perks & Culture

What We Offer:

- Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
- Collaborative, fast-paced work setting with hybrid work arrangements.
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
- Employee perks such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

- NSW
- ACT
- QLD 41315
- WA SA48240
- NT 345
- SA ISL
- TAS 3020

Certis Security Australia Pty Ltd

- NSW
- ACT
- QLD
- WA SA 72311
- SA ISL
- VIC Z S
- VIC Z S
- NT 1093
- TAS

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📌 Collections Team Leader (Sydney)
🏢 Certis
📍 Sydney