We are a market-leading fintech company expanding our customer service team to support a growing customer base in Australia. The Customer Retention Agent will focus on lowering churn, handling cancellations, and driving customer loyalty through proactive outreach and effective negotiations.
You will manage high volumes of outbound activity, address billing questions, and work with CRM data to improve the customer experience and retention metrics.
#J-18808-Ljbffr
📌 Churn-Prevention & Retention Specialist (City of Wollongong)
🏢 Epos Now Group
📍 City of Wollongong
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