SCIA, now part of the Royal Rehab Group, seeks a Shift Lead to manage the Centralised Booking Service for Wheelchair Accessible Taxis across the Sydney Metropolitan Area. The role is fixed-term (14 months) and operates on a 24/7 roster from a work-from-home setup, requiring robust leadership and coordination skills.
You will lead a CX team, ensure accurate data entry, handle escalations, and support the Contact Centre Manager in delivering a reliable taxi-booking service.
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📌 Remote Shift Lead - Dispatch & Customer Support (24/7) (Sydney)
🏢 Royal Rehab Group
📍 Sydney
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