SCIA has partnered with Transport for NSW to deliver the Centralised Booking Service across the Sydney Metropolitan Area, coordinating bookings for Wheelchair Accessible Taxis. The role is a Fixed Term Contract for 14 months and operates on a 24/7 roster, with you as the senior point of contact during shifts.
You will lead Customer Service Representatives, manage bookings, handle escalations, and support drivers and service providers to ensure a smooth, responsive service for our clients and