In depth knowledge of IVR testing and engineering, and extensive experience in testing

process involving Contact Centre products like Amazon Connect

Highly proficient in Cyara IVR automation tool

Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /

Cyara

Hands on experience in Cyara cruncher tool to perform IVR performance testing

Excellent communication and collaboration skills, and be a robust team player.

Experience diagnosing testing issues, and going through the IVR logs to identify the root

cause of the issues

Gather and analyse functional, non-functional test requirements and perform assessment

to confirm testing

Designing functional test approach, test plans and assess different test types required for

application based on requirement





Develop test scripts, perform test runs and analyse test results

Nice To Have

Sound experience in Continuous Integration/Continuous Deployment processes and tools

such as GCP Cloudbuild, Codefresh, Github actions etc

Strong software engineering fundamentals, and proven experience in a number of

programming languages.

Hands on experience in API Testing using postman, supertest API frameworks

Have a growth mindset, a focus on continuous improvement, and be passionate about

learning new tools, technologies and practices.

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📌 Architect (Melbourne)
🏢 Virtusa
📍 Melbourne