16 Oct
|
Boq Group
|
Sydney
BOQ Group is seeking a Customer Relations Consultant – EDR to manage escalated complaints end-to-end, including investigations, written responses, and negotiations, ensuring compliance and fair outcomes.
The role requires deep knowledge of banking regulations (RG 271, Privacy Act) and AFCA/EDR processes, with robust negotiation and communication skills to guide customers through resolution and drive continuous improvement.
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📌 Dispute Resolution & Customer Relations Specialist (Sydney)
🏢 Boq Group
📍 Sydney