Clinic Manager and Assistant Practice Manager

We operate Specialist Medical Clinics in Sydney and interstate. In this dual-faceted role, you will be the face and voice of our practice, managing front-desk reception and general medical administration to ensure an exceptional patient experience. Additionally, you will provide oversight of our Dee Why clinic operations and assist the Practice Manager with operational oversight, staff coordination, financial administrative tasks, and compliance management of our other clinics. This position will be primarily based in our Dee Why clinic although may occasionally involve travel to our other Sydney clinics (Frenchs Forest and Chatswood).

Key responsibilities

Greet patients, manage the check-in and check-out processes, and address patient inquiries in person, via email, and over the phone

Coordinate appointment schedules for multiple practitioners using our Electronic Medical Records (EMR) system

Handle daily billings, process Medicare claims, manage payments, and reconcile payments at the end of the clinic

Maintain a clean, welcoming reception area and monitor inventory to reorder clinical and office supplies as needed





Support the Practice Manager in monitoring and improving clinic workflows across our Northern Beaches Neurology and Sweat Clinics Australia clinics

Assist in scheduling administrative staff, monitoring performance, and onboarding or training new team members

Ensure the clinics remain fully compliant with healthcare regulations and internal workplace health and safety (WHS) policies

Manage ad-hoc administrative projects delegated by the Practice Manager to support business growth

About you

Minimum of 5 years in a medical administration or medical reception role

Previous management, team leadership, or supervisory experience is essential for this position

Proficiency with Medical Billing and EMR software (e.g. Clinic to Cloud, Best Practice, MedicalDirector, Halaxy, Genie, Gentu or other) and standard office software (e.g. Microsoft 365, Google Workspace)

Robust understanding of medical terminology, Medicare processing, and healthcare privacy laws

Outstanding communication and interpersonal skills, with a proven ability to handle sensitive patient situations with empathy and discretion

Strong problem-solving abilities, high emotional intelligence, and the confidence to lead a small administrative team in the Practice Manager's absence

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📌 Clinic manager and assistant practice manager (Sydney)
🏢 Northern Beaches Neurology
📍 Sydney