The Missing Link is seeking an IT Help Desk Team Lead to guide a team of engineers delivering exceptional client support. You will mentor staff, manage service performance, and handle escalations while staying hands-on with technical issues across on-prem, hybrid, and cloud environments.
In this senior role you will drive accountability, collaboration, and continuous improvement, balancing workloads, maintaining SLAs, and ensuring high-quality outcomes for our MSP clients.
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📌 IT Help Desk Team Lead — Mentor, MSP & Cloud Support (North Sydney)
🏢 The Missing Link
📍 North Sydney
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