XPT Software Australia Pty Ltd | Contract

Business Analyst -Contact Center Domain

Melbourne, Australia | Posted on 10/15/2026

- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

Must Have Skills:

- Understanding of contact Center Cloud domain : Amazon Connectfor Voice, Sierra.ai for Voice bots and Sprinklr for Chat Bot.

- Business Analyst skills





- Understanding of the Contact Center domain

Nice to Have Skills:

- enhancement of AI capabilities in our Contact Centre toservice our customers

Detailed Job Description

Mandatory Skills

· 5+ yearsexperience

· Understanding ofthe Contact Center domain

· Business Analyst skills

Responsibilities

· Interact withBusiness teams to gather Requirements.

· Interact with Implementation /Support teams to refine requirements

· Create required documentation tocommunicate requirements between project implementation and Business Teams.

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📌 Business Analyst -Contact Center Domain (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne