Proofpoint is seeking a Product Support Engineer to provide Tier 1 support for enterprise customers, focusing on email administration and security. The role involves troubleshooting complex issues and coordinating with escalations across multiple support levels.
You will engage with customers via phone, web, and email, deliver timely resolutions, and collaborate with the wider team on installations and configurations. Linux experience is a plus, and a quick-paced environment is expected.
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📌 Enterprise Product Support Engineer (Melbourne)
🏢 Proofpoint
📍 Melbourne
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