What you’ll be doing

- Managing a portfolio of tradie clients, focusing on growth, engagement, and retention
- Providing strategic advice to help clients maximise campaign performance and ROI
- Educating customers on best practices for online marketing and lead generation
- Running onboarding calls for new clients and helping them get the most from their campaigns
- Handling inbound client enquiries and building strong ongoing relationships
- Executing outbound campaigns to upgrade clients into higher-tier product plans
- Monitoring campaign performance and providing data-driven recommendations
- Supporting retention efforts , including proactive engagement and collection calls when required
- Collaborating with Product and Marketing teams to advocate for customer needs

What’s in it for you

- Competitive salary + commission structure + super
- Sydney CBD office with a high-performing and supportive team environment




- Career growth opportunities with a fast-growing Australian tech platform
- Ongoing training and development to strengthen your sales and account management skills
- Opportunity to work with small businesses across Australia and help them grow

What we’re looking for

- Experience in Account Management, Sales, Customer Success, or Customer Service
- Exposure to a target-driven or KPI-based environment
- Solid communication skills with the ability to influence and build trust with customers
- A customer-first mindset and ability to understand client business goals
- Confidence interpreting campaign performance and providing recommendations
- Highly organised with strong time management and problem-solving skills
- Experience with Salesforce, online marketing, or digital campaigns is a bonus

#J-18808-Ljbffr

📌 Account Manager (Sydney)
🏢 Coates
📍 Sydney