Care Services Advisor

Permanent Full-Time | Sydney | 38 hours per week

Cater Care is looking for an experienced and motivated Care Services Advisor to join our Care Services team.

This is an prospect to make a meaningful difference in how workplace injuries are managed across our business. You’ll play a key role in supporting employees through their injury management and return-to-work journey, while partnering with operational teams, healthcare professionals, insurers and other stakeholders to achieve safe, sustainable and effective outcomes .

If you’re passionate about injury management, enjoy working with people and bring a practical, solutions-focused approach, we’d love to hear from you.

13/10/2026

12/11/2026

Permanent - Full Time

NSW: Parramatta & Western Suburbs Sydney

Care Services,Corporate,Indigenous Participation,Legal & Risk,Work Health & Safety

Job Description

About the role

As Care Services Advisor, you’ll provide advice and practical support across workplace injury management, workers’ compensation and work capacity.

You’ll be responsible for:

- Managing workplace injuries and workers’ compensation matters from initial injury through to resolution .
- Assessing injuries, medical information, treatment recommendations, prognosis and work capacity, and providing timely advice to operational teams.
- Working closely with treating practitioners and healthcare professionals to establish appropriate capacity and suitable duties.
- Developing, implementing and monitoring return-to-work and work capacity plans .
- Identifying practical suitable duties that balance medical restrictions with operational requirements.




- Coordinating medical and allied health appointments where required.
- Liaising with insurers, workers’ compensation authorities and other relevant stakeholders.
- Supporting workers’ compensation payroll and insurance reconciliation activities.
- Maintaining accurate, timely and compliant injury management records.
- Providing reporting, insights and analysis to support safety, wellbeing and workers’ compensation performance .
- Identifying opportunities to improve injury management processes, systems and practices.

Desired Skills and Experience

About you

You’ll bring a combination of injury management expertise, strong communication skills and confident stakeholder management .

To be successful in this role, you’ll ideally have:

- Experience in Workers’ Compensation, Injury Management or Claims Management.
- Experience in the allied health sector, or a strong understanding of allied health practices.
- Knowledge of workers’ compensation legislation and injury management requirements.
- A relevant tertiary qualification in Physiotherapy, Human Movement, Exercise & Health, Sports Science, Allied Health or a related discipline.
- Strong written and verbal communication skills, with the ability to communicate confidently with employees, healthcare professionals, insurers and operational stakeholders.




- Strong organisational and case management skills, with the ability to manage competing priorities.
- Sound computer, data management and reporting capabilities.
- A proactive, practical and solutions-focused approach.
- The ability to build trusted relationships and work collaboratively across a diverse stakeholder group.

Why Cater Care?

At Cater Care, we believe supporting our people is at the heart of what we do. You’ll join a people-focused organisation where your contribution is valued and you’ll have opportunities to develop your skills and career.

Our values — Care, Pride and Community — guide how we work and how we support our people.

You’ll have access to:

- Flexible working arrangements, where possible.
- Employee Assistance Program for you and eligible family members.
- Career development and training opportunities.
- Recognition of Service and Service Delivery Excellence Awards.
- Internal career opportunities and transfers.
- Hostplus superannuation benefits.
- Relish Employee Benefits & Rewards , including discounts across 650+ retailers and wellbeing and financial wellbeing resources.
- 10% discount on food and beverage at Cater Care Retail outlets.

Ready to make a difference?

If you’re looking for a role where you can combine your injury management expertise with your passion for supporting people , this is an opportunity to make a real impact.

You’ll help employees navigate their recovery and return-to-work journey, support our leaders with practical injury management advice, and contribute to a safer, healthier and more supportive workplace.

Job Ref# - 5980

#J-18808-Ljbffr

📌 Care Services Advisor (Sydney)
🏢 Cater Care
📍 Sydney