Sales Manager – $200K+ OTE + Super | Fully Remote

Dental Empire Partners Pty Ltd – Sydney CBD NSW

$120K base + super | $200K OTE + super | Fully remote anywhere in Australia

Scope to earn $240K+ plus super for exceptional performance.

Dental Empire is looking for a proven, highly numbers-driven Sales Manager to lead our internal team of 12 sales and patient concierge professionals located across Australia .

IMPORTANT: Please read to the end for the application process and WATCH THE VIDEO attached. Applications without the required written answers and WhatsApp video will not progress.

Your mandate is clear:

Ensure our people follow the systems, hit their lead targets and consistently improve patient conversion through practical, data-driven coaching.

Previous experience successfully managing a call centre or phone-based sales team is essential.

About Dental Empire

Dental Empire is an Australia-wide dental growth company working exclusively with practices focused on high-value dental implant treatment.

We support clinics across the patient acquisition and conversion journey—generating demand, qualifying prospective patients, booking consultations directly into clinic calendars, driving attendance and providing concierge support throughout the patient journey.

The treatments our patients are considering average approximately $30,000 .

These are significant financial and personal decisions. Patients may be anxious, embarrassed about their teeth or uncertain about taking the next step.

This is consultative sales in a sensitive healthcare environment. Emotional intelligence, empathy and trust are essential. Hard selling has no place here.

Today we’re approximately 30 people , with a team across Australia supported by specialists internationally.

Our next stage of growth requires strong leadership, clear accountability and consistent execution across our sales and patient concierge team.

The Role

You will take day-to-day leadership and performance responsibility for our internal team of 12 , working remotely across Australia.

Our seven-day operation is supported by full-time weekday employees and casual weekend employees. You’ll ensure effective coverage, clear handovers and consistent standards across the week.





You need to understand the numbers behind each agent’s performance—and know what to do when those numbers fall short.

We call the controllable activities that drive results our lead targets . Your job is to ensure those targets are met, our processes are followed and each agent receives the coaching they need to improve.

You will own:

- Activity and lead targets: Are agents completing enough dials per shift and working through all their callbacks?

- Speed of follow-up: Are new enquiries contacted quickly, and are outstanding leads followed up according to our processes?

- Phone conversion: Once an agent speaks with a prospective patient, how effectively do they qualify them and convert suitable enquiries into booked consultations?

- Attendance: What proportion of booked patients attend, and are agents completing the steps required to support attendance?

- Post-consultation progression: After patients see the dentist, are follow-ups completed and barriers identified so patients can make informed treatment decisions?

- Case acceptance: How are patients progressing from consultation to accepted treatment, and where can our team improve its support?

- Coaching and development: Review calls, run one-to-ones and coach agents on the specific points where they’re getting stuck.

- Systems and accountability: Maintain CRM discipline, accurate reporting and consistent adherence to established systems and processes.

- Team management: Manage rosters, handovers, onboarding and performance across weekday and weekend staff.

You’ll work closely with marketing, client success and operations to identify where the patient journey is breaking down and coordinate improvements.

You need to be able to look at a dashboard, identify a problem, investigate the cause and turn that insight into better team performance.

Who We’re Looking For





This is not a first-time sales management opportunity.

We want somebody who has already successfully managed a call centre or phone-based sales team and can demonstrate their results with numbers.

You should have proven experience:

- Directly managing and developing a phone-based sales or contact centre team.

- Holding people accountable for activity targets, follow-up and conversion.

- Using dashboards and individual scorecards to identify performance gaps.

- Reviewing calls and delivering specific, actionable coaching.

- Improving booking conversion, attendance or downstream sales outcomes.

- Managing distributed or fully remote employees.

- Maintaining consistent standards across different shifts.

- Addressing underperformance promptly and professionally.

Healthcare experience is highly valuable, but not essential. Proven call centre leadership is our first priority.

You must combine solid numerical ability with excellent emotional intelligence.

You’ll need to recognise whether someone is falling short because of insufficient activity, poor process adherence, a skill gap or a difficult patient interaction—and respond appropriately.

You must be comfortable setting clear expectations, having direct performance conversations and following through.

We want someone who can improve performance while protecting the patient experience.

The Package

$120,000 base salary + superannuation

$80,000 in performance incentives at target

$200,000 OTE + superannuation, with scope to earn $240,000+ plus super for exceptional performance.

Your performance incentives will be tied to clearly defined team performance outcomes, with the structure explained during the interview process.

This is a fully remote, full-time leadership position . You can work from anywhere in Australia, managing a team located across the country.

You’ll have the opportunity to take genuine ownership of an established sales function and develop a growing national team.

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📌 Sales Manager – $200K+ OTE + Super | Fully Remote (Sydney)
🏢 Dental Empire Partners
📍 Sydney